:root{color-scheme:light;--page:#f3f6fa;--surface:#fff;--surface-soft:#f0f6f8;--text:#1a3448;--muted:#526a7a;--link:#137d6b;--border:#cbd8e0;--notice:#edf7f3;--track:#eaf1f5}
:root[data-theme="dark"]{color-scheme:dark;--page:#0b1521;--surface:#142332;--surface-soft:#1c3042;--text:#e5edf4;--muted:#adc0d0;--link:#76e8cc;--border:#385064;--notice:#16342f;--track:#294152}
*{box-sizing:border-box}body{margin:0;background:var(--page);color:var(--text);font:16px 'Segoe UI',Arial,sans-serif;min-height:100vh;display:grid;place-items:center;padding:24px}main{width:100%;max-width:540px;background:var(--surface);padding:40px;border-radius:16px}.brand{font-size:12px;letter-spacing:2px;color:var(--link);font-weight:700}h1{font-size:30px;letter-spacing:-1px}p,small{color:var(--muted);line-height:1.6}label{display:grid;gap:8px;margin:20px 0;font-size:14px}input,button{font:inherit;padding:12px;border:1px solid var(--border);border-radius:7px}button{background:#137d6b;color:white;cursor:pointer;border:0}button:disabled{opacity:.6}button:focus-visible,input:focus-visible{outline:3px solid #57bda7;outline-offset:3px}section{background:var(--surface-soft);padding:20px;margin:24px 0;border-radius:8px}h2{font-size:18px}#status{min-height:24px}@media(max-width:480px){main{padding:24px}h1{font-size:26px}}
main.report{max-width:1040px}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;white-space:nowrap}td,th{padding:15px;text-align:left;border-bottom:1px solid var(--border)}th{font-size:12px;color:var(--muted);background:var(--surface-soft)}li{margin:9px 0;line-height:1.6;color:var(--muted)}a{color:var(--link)}
.dashboard{display:block;background:var(--page);font-size:14px;padding:0}.dashboard aside{position:fixed;inset:0 auto 0 0;width:230px;background:#102c43;color:#c9d9e4;padding:32px 24px;display:flex;flex-direction:column}.logo{font-size:32px;font-weight:800;color:white;letter-spacing:2px}.logo span{color:#42d9b7}aside p{font-size:10px;letter-spacing:1.4px;color:#a8c3d3}nav{display:grid;gap:12px;margin-top:36px}nav a{color:#d3e5ec;text-decoration:none;padding:13px;border-radius:7px}nav a.active,nav a[aria-current="location"]{background:#204c60;color:#76e8cc}.sidebar-footer{margin-top:auto;font-size:12px;line-height:2.2}.sidebar-footer button{margin-top:16px;background:#234c60}.dashboard main.report{margin-left:230px;width:calc(100% - 230px);max-width:1600px;background:transparent;padding:32px 38px}.dashboard h1{margin:10px 0;font-size:30px}.dashboard section{background:var(--surface);border:1px solid var(--border);border-radius:12px;margin:0;padding:24px}.notice{background:var(--notice);border:1px solid var(--border);border-radius:9px;padding:16px 20px;margin:24px 0}.notice p{margin:5px 0;font-size:12px}.toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px}.toolbar label{margin:0;font-size:12px}.toolbar select{font:inherit;background:var(--surface);padding:10px;border:1px solid var(--border);border-radius:7px;min-width:230px}.download{text-decoration:none;background:#137d6b;color:white;padding:12px 16px;border-radius:7px}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.kpi{padding:20px;background:var(--surface);border:1px solid var(--border);border-radius:12px}.kpi h2{font-size:12px;color:var(--muted);font-weight:500;margin:0 0 14px}.kpi .number{font-size:36px;font-weight:650}.kpi .missing{font-size:20px;color:var(--muted);margin:24px 0 19px}.kpi p{font-size:11px;margin-bottom:0}.panels{display:grid;grid-template-columns:1.4fr 1fr;gap:20px;margin:24px 0}.panels p,.hint{font-size:12px}.volume-chart{display:flex;justify-content:space-around;gap:14px;margin-top:22px}.month-group{flex:1;text-align:center}.bars{display:flex;align-items:end;justify-content:center;gap:8px;height:166px}.bar-wrap{width:28%;font-size:10px;color:var(--muted)}.bar{height:calc(140px * var(--volume));border-radius:4px 4px 0 0;margin-top:5px}.created{background:#18a68b}.closed{background:#81afc0}.month-group button{padding:10px 0;background:transparent;color:var(--muted);font-size:11px}.legend{display:flex;gap:24px;color:#18a68b;margin-top:14px;font-size:11px}.legend span+span{color:#6794a6}.distribution-row{margin:25px 0}.distribution-row p{display:flex;justify-content:space-between;margin-bottom:8px}.track{height:8px;border-radius:6px;background:var(--track)}.track div{height:100%;width:var(--share);background:#268d9c;border-radius:6px}#monthly,#quality{margin-top:24px}#quality ul{display:flex;gap:10px;flex-wrap:wrap;padding:0;list-style:none}#quality li{background:var(--surface-soft);border-radius:6px;padding:9px 12px;font-size:12px}#quality details li{background:none;display:list-item}summary{cursor:pointer;margin-top:18px;color:var(--link)}select:focus-visible{outline:3px solid #57bda7}@media(max-width:1100px){.kpis{grid-template-columns:repeat(2,1fr)}.panels{grid-template-columns:1fr}.dashboard main.report{padding:24px}}@media(max-width:700px){.dashboard aside{position:static;width:auto;padding:20px}.logo{font-size:24px}.dashboard aside p{display:none}nav{display:flex;gap:6px;margin-top:14px}nav a{padding:8px;font-size:12px}.sidebar-footer{margin-top:15px;display:flex;gap:12px;align-items:center}.sidebar-footer button{margin:0;padding:7px}.dashboard main.report{margin:0;width:100%;padding:18px}.toolbar{align-items:stretch;flex-direction:column}.kpis{gap:10px}.kpi{padding:15px}.kpi .number{font-size:29px}.kpi .missing{font-size:17px}.dashboard section{padding:18px}.bars{height:140px}.bar{height:calc(115px * var(--volume))}}

#agents,#tickets{margin-top:24px}.toolbar{flex-wrap:wrap}.filters{display:flex;flex-wrap:wrap;gap:12px;align-items:end}.filters label{margin:10px 0}.filters select,.filters input{max-width:230px;padding:10px;border:1px solid var(--border);border-radius:7px;background:var(--surface);font:inherit}.pagination{display:flex;gap:12px;margin-top:16px}.cell-link,.topic-link{background:transparent;color:var(--link);padding:4px;text-decoration:underline}.topic-link{display:block;text-align:left;margin:8px 0}nav{overflow-x:auto}#tickets td:nth-child(2){white-space:normal;min-width:230px;max-width:360px}

#sla{margin-top:24px}
@media(max-width:700px){.dashboard aside{width:100%;min-width:0}nav{max-width:100%;min-width:0}.sidebar-footer{flex-wrap:wrap}}
.kpi-submetric{font-size:16px;font-weight:600;color:var(--link);margin:10px 0}
.admin-only{display:none!important}.administrator .admin-only{display:block!important}fieldset{border:1px solid var(--border);border-radius:8px;margin:16px 0}fieldset label{display:flex;align-items:center;gap:10px}#createUser select{max-width:100%;padding:10px}#createUser input,#passwordForm input,#accessForm input{min-width:0;max-width:100%}[hidden]{display:none!important}

input,select,textarea{background:var(--surface);color:var(--text)}.sidebar-footer a{color:#a3eee0}.page-appearance{display:flex;justify-content:flex-end;margin-bottom:16px}.page-appearance button{font-size:13px}nav a:hover{background:#193f53}nav a.active,nav a[aria-current="location"]{background:#204c60;color:#76e8cc;box-shadow:inset 3px 0 #76e8cc}nav a:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid #57bda7;outline-offset:3px}.dashboard aside{overflow-y:auto}main section[id],#overview{scroll-margin-top:16px}#slaPeriod{width:100%;padding:10px;border:1px solid var(--border);border-radius:7px}.filters input:read-only{background:var(--surface-soft)}